Frequently asked questions and product specifications.
ALLERGENS
In compliance with Regulation (EU) No. 1169/2011, the presence of mandatory allergens is clearly and legibly indicated on the labels, as required by law.
Where applicable, allergens are always highlighted in the ingredients list using bold characters, different typography, or background color, to facilitate their identification. Although optional, we use precautionary statements only when necessary, as a good practice of transparency; however, these do not replace or reduce legal responsibility for the correct declaration of allergens.
We are aware of the vital importance of providing precise and understandable information: for this reason, our team carefully checks every production cycle to prevent contamination. For specific needs, we are ready to provide you with detailed information, complete ingredients, and assistance.
WRITE TO: info@eccelsoitaly.it or send a message through the contact form
PRESERVATIVES
Our Olives are genuine and pure. To best preserve the freshness of these specialties in our DOP and Itranelle Olive jars, we use only a very small amount of preservatives, undetectable to the palate.
Over time, a 'surface biofilm' appears - beneficial probiotic lactic acid bacteria - a slight, completely natural cloudiness that develops during the fermentation process in brine and disappears with a rinse of the olives under running water.
organoleptic properties
Each season gives our products unique nuances of varying taste and texture. It is not the processing that changes, but nature itself, with its winds, its rains, and its sun that influence each harvest. This diversity is the most sincere sign of our authenticity and the genuineness of the harvest.
2-PIECE OIL SET
A responsible choice, made with you in mind.
For our EVO Oil, we chose the 2-pack format to optimize shipping and packaging, reducing environmental impact and ensuring greater transport efficiency.
At the same time, it allows you to always have quality oil available, without interruption.
Purchases can be made in multiples of 2, up to a maximum of 6 units, to suit various needs.
For specific or larger quantities, please contact us directly: we will be happy to offer a customized solution.
WRITE TO: info@eccelsoitaly.it or send a message via the contact form
ORDERS
For us, every order is special. It deserves the same passion we put into production. The minimum order amount is €20, the maximum is €500.
Every order is prepared with the utmost care, just like our products: by hand, with attention and respect. We carefully package items to ensure their integrity until delivery.
We generally pack orders within 2-3 business days, after which shipping is entrusted to selected couriers who deliver nationwide within 48/72 hours (variable for islands or remote areas).
During periods of high demand, times may vary, but we are committed to maintaining high service standards at all times.
DELIVERIES
Shipping methods vary based on order value, to always ensure the best balance between efficiency, delivery times, and type of delivery.
For orders between €20 and €100, you can choose between Standard and Express shipping.
For orders between €100 and €200, shipping is Standard and FREE, maintaining service times and quality.
For orders between €200 and €500, shipments are dedicated to Large Volumes, available in both Standard and Express modes, designed to ensure adequate handling for larger quantities and bulky packaging.
For customers located in selected areas near Eccelso's headquarters, Local Delivery is also available: starting from a minimum order of €50, it will be possible to receive products directly by hand, with faster delivery times.
Available options are always automatically shown at checkout, based on the order amount and delivery geographical area.
Costs include packaging.
RETURN POLICY
We understand how important it is to receive your order in perfect and undamaged condition.
For food safety reasons, we cannot accept returns, but we guarantee you an immediate solution: we will replace non-compliant products with a new shipment dedicated to you.
WRITE TO: info@eccelsoitaly.it or send a message using the contact form